Refund Policy
At Paolo Moretti, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may be eligible for a refund or exchange under the following conditions.
Eligibility for Returns & Refunds
To qualify for a refund or exchange, your item must be:
- Unworn, unused, and in its original condition.
- Accompanied by the original packaging and tags.
- Returned within the specified return period (typically 14 days from delivery).
Non-Refundable Items
Certain products are exempt from refunds, including:
- Items marked as final sale or discounted.
- Personalized or custom-made products.
- Products without original tags or packaging.
Return Process
- Request a Return – Contact our customer service team to initiate a return.
- Ship Your Item – Once approved, you will receive instructions on how to return your product.
- Inspection & Refund – Upon receipt, we will inspect the item and process your refund if approved.
Refund Method & Timing
- Refunds will be issued to the original payment method.
- Processing may take up to 10 business days after we receive the returned item.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired product.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will arrange a replacement or refund at no additional cost.
Cancellations
Orders can only be canceled if they have not yet been processed for shipping. Once dispatched, standard return policies apply.
For further assistance, please visit paolo-moretti.com or contact our customer service team.
Thank you for shopping with Paolo Moretti.